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Privacy Policy

1. Information We Collect
We may collect the following types of personal information:
a) Personal Identification Information

  • Name

  • Address

  • Phone number

  • Email address

  • Emergency contact details

b) Health & Care Information

  • Health conditions relevant to care services

  • Mobility, dietary, or personal care needs

  • Care plans and service preferences

(Health information is collected only with consent and solely for providing care services.)

c) Website & Technical Information

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

This information is collected through cookies or similar technologies to improve website functionality and user experience.

2. How We Use Personal Information

We use personal information to:

  • Assess care needs and provide senior care services

  • Communicate with clients and authorized family members

  • Schedule services and managed care plans

  • Respond to inquiries and service requests

  • Comply with legal and regulatory obligations

  • Improve our services and website performance

3. Consent

Amore Care obtains meaningful consent before collecting, using, or disclosing personal information, except where permitted or required by law. Consent may be:

  • Written

  • Verbal

  • Implied (where appropriate)

Clients may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Personal Information

We do not sell or rent personal information.

We may share personal information only with:

  • Caregivers and staff directly involved in service delivery

  • Authorized family members or legal representatives

  • Third-party service providers (e.g., billing, IT support), under confidentiality agreements

  • Government or regulatory authorities when required by law

5. Safeguarding Personal Information

We use physical, administrative, and technical safeguards to protect personal information, including:

  • Secure electronic systems

  • Access controls and confidentiality agreements

  • Staff training on privacy and data protection

Health and sensitive information receives an enhanced level of protection.

6. Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. When no longer required, information is securely destroyed or anonymized.

7. Access and Correction

Clients and individuals have the right to:

  • Request access to their personal information

  • Request corrections to inaccurate or incomplete information

Requests must be made in writing and will be responded to within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies to:

  • Improve site performance

  • Understand visitor behavior

  • Enhance user experience

You may disable cookies through your browser settings, though some site features may not function properly.
9. Third-Party Links

Our website may contain links to third-party websites. Amore Care is not responsible for the privacy practices or content of external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Amore Care
Website: www.amorecare.ca
Email: Info@AmoreCare.ca
Phone: 780-251-0250

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